This privacy policy describes how Nelson Group protects and makes use of the information you provide the company. If you are asked to provide information it will only be used in the ways described in this privacy policy. The policy is updated from time to time. The latest version is published on this page. If you have any questions about this policy, please email enquiries@nelson.uk.co.uk
How we gather information about you
We gather and use certain information about individuals in order to provide products and services. We gather data that you input into our Contact Us page.
What data we gather
We may collect the following information:
– Name
– Contact information including email address
– Demographic information, such as postcode
– Website usage data
– Other information relevant to client enquiries
How we use this data
Collecting this data helps us understand what you are looking for from the company, enabling us to deliver improved services and advice. Specifically, we may use data:
– To contact you in response to a specific enquiry made through the website or over the telephone
– For our own internal records
– To improve the products and services we provide
– To customised the website for you
– To send you promotional emails about services, products, offers, events and other things we think might be relevant to you
– To contact you via email, telephone or mail for market research reasons
Sharing your data
If you have requested that we contact you in relation to an interest in one of our developments, we may share your data with our appointed Estate Agents for the scheme. We will store your data for 36 months from the date of our last contact or engagement.
Cookies and how we use them
What is a. cookie? A cookie is a small file placed on your computer’s hard drive. It enables our website to identify your computer as you view different pages on our website. Cookies allow websites and applications to store your preferences in order to present content, options or functions that are specific to you. They also enable us to see information like how many people use the websites and what pages they tend to visit.
How we use cookies
We may use cookies to:
– Analyse our web traffic using an analytics package. Aggregated usage data helps us improve the website structure, design, content and functions.
– Identify whether you are signed unto our website. A cookie allows us to check whether you are signed in to the site.
– Test content on our website. For examples, 50% of our users might see one piece of content, the other 50% a different piece of content.
– Store information about your preferences. The website can then present you with information you will find more relevant and interesting.
– To recognise when you return to our website. We may show you relevant content, or provide functionality you used previously.
Cookies do not provide us with access to your computer or any information about you, other than that which you choose to share with us.
Controlling cookies
You can use your web browser’s cookie settings to determine how our website uses cookies. If you do not want our website to store cookies on your computer or device, you should set your web browser to refuse cookies. However, please note that doing this may affect how our website functions. Some pages and services may become unavailable to you. Unless you have changed your browser to refuse cookies, our website will issue cookies when you visit it. To learn more about cookies and how they are used visit All Cookies (http://www.allaboutcookies.org/)
Controlling information about you
When you provide your details on our website or are returning a form from one of our mailings, you will see tick boxes allowing you to:
– Opt-in to receive marketing communications from us by email, telephone or post
If you have agreed that we can use your information for marketing purposes, you can change your mind easily, via one of these methods:
– send an email to enquiries@nelson.uk.co.uk
We will never lease or sell your personal information to third parties unless we have your permission or the law requires us to. And personal information we hold about you is stored and processed under our data protection policy, in line with the General Data Protection Regulation (GDPR) (EU) 2016/679. At any time you may ask us to tell you what information we have stored about you and you may also ask us to remove the data. If we are unable to remove that data you may ask us not to process it further.
Security
We will always hold your information securely. To prevent unauthorised disclosure or access to your information, we have implemented strong physical and electronic security safeguards. We also follow stringent procedures to ensure we work with all personal data in line with the General Data Protection Regulation (GDPR) (EU) 2016/679.
Links from our website
Our website may contain links to other websites in the future. Please note that we have no control of websites outside the nelson.uk.co.uk domain. If you provide information to a website to which we link, we are not responsible for its protection and privacy. Always be wary when submitting data to websites. Read the site’s data protection and privacy policies fully.
Complaints
If you have a complaint about the holding or processing of your data by us please in the first instance direct your complaint to: enquiries@nelson.uk.co.uk. This does not however, prevent you from directing your complaint to:
Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF. Tel: 0303 123 1113 website: www.ico.org.uk